- Keep Your Financial Information to Yourself and Never Send Money
Heart AppealTM is designed to offer a real-life dating experience that requires no financial transactions between members or the solicitation of any sort of payments. Regardless of the reason any person might ask you for money, never send money to them in any form whether it was through wire transfer, mobile wallets or any other digital payment systems; and please remember that these transactions can almost never be reversed.
Furthermore, never share your financial information that can be used to access your banking, payment platforms, or financial services. If another user asks you for money, please report it to us immediately by emailing email@example.com or use the report & block feature in the person’s profile.
For tips on avoiding romance scams, check out some advice from the U.S Federal Trade Commission on the FTC website.
- Do Not Share Your Personal Information
Just as in real-life, we advise members against sharing any personally identifiable information with members whom they have just met. First get to know each other better and build trust before sharing any personal or confidential information.
Personal information such as your social security number, home or work address, or details about your daily routine and the names of places you visit should be kept private when it comes to members with whom you are still building a trusting relationship.
We care about our members and their families; this includes your children. If you are a parent, do not share any information about your children on your profile or during early communication with another user. The names of your children, where they go to school, their ages, and genders are to be kept private.
We recommend that our members utilize the messaging and communication tools built into our application; and not move the conversation to any other messaging app, phone, or email until they are fully comfortable with and certain of the intentions of the other user.
- Be Cautious of Long Distance and Overseas Relationships
Heart AppealTM aims to help you form meaningful connections and relationships with members that are matched to you, and these relationships are meant to develop into something real – beyond the mere online connection.
That being said, we understand that members within a certain geographical distance eventually seek to meet in person; and that sometimes our soulmates might happen to live far away. However, we advise a high level of caution when connecting with members that live overseas. Some users may claim to be from your country but are residing outside of it and may ask for financial help to return home or any other reason – these are usually scams.
Also, be especially cautious when someone refuses to meet in person, talk on the phone, or video call, as they may be hiding their true identity.
- Report All Suspicious and Offensive Behavior
Heart AppealTM is a place where love and happiness are created, and so we want our members to feel comfortable and enjoy their experience within the platform.
To be able to protect you and other members like you who are here to truly build something meaningful, we ask you to immediately report members that might misuse the platform or who are behaving in an offensive or suspicious manner.
Below are examples of violations that we want to be notified about:
Requests for money or donations
Harassment, bullying, threats, and offensive messages
Inappropriate or harmful behavior during or after meeting in person
Spam or solicitation including links to commercial websites or attempts to sell products or services
Hate-speech, racism, and any other sort of intolerance towards others
Sexual solicitation and prostitution
If you detect misuse, noticed a violation, or believe you are being contacted by a user intending to fraudulently use the app, please let us know immediately at firstname.lastname@example.org
For more information, check out our Community Guidelines.
When creating your account with us, please make sure to use a strong password, and double-check that your password is not saved when logging in from any device that is not your own (such as a public computer).
We will never ask you to share your username and password with us in any form of communication (email, SMS, in-app communication, etc.). If you receive such a request, please report it to us immediately.